Millennials (and Gen X) Are Not a Problem to Be Dealt With

I have never believed most of the common wisdom spread about Millennials (and Gen X and Gen Z). And after about fifteen years of hearing “advice” focused on these younger generations, I think I finally figured out where the advice goes bad: It is extremely superficial and meaningless

Lessons from the “Great Resignation”

It’s not over yet. The unemployment numbers for January were released a few days ago. Looks like 4.3 million people quit their jobs in January. That means that over 3% of working Americans have quit their jobs each month for eight months in a row. Many of us are asking, “What’s going on?” There are […]

Rule: We Only Work with People We Like

In my book, The Absolutely Unbreakable Rules of Service Delivery, I mention that I have worked hard to apply certain rules across both my personal and professional lives. One of these rules has served me well across the board: We Only Work with People We Like At home, this is largely about work/life balance and […]

Advice to Employees – and What It Means to Managers

Advice to Employees - and What It Means to Managers

As I go through my days and weeks, I talk to a lot of people. Most, I admit, are self-employed or the owners and managers of small companies. But, of course, I also talk to a lot of “normal” people who have jobs and work for someone else. They work for those owners and managers […]

Are You Addicted to False Productivity?

I love to read. Sometimes, that means online (on a computer), or on a device such as my Kindle. But mostly, I love to read actual paper-based books and magazines. This is due in part to my age. I grew up reading books. More specifically, I grew up reading books with a pencil in my […]

Slow Down, Get More Done

This is so central to my life and my business that I had a poster made for my wall that says, “Slow down, get more done.” There are any levels to this advice. The simplest one is that sometimes you are so intent and frustrated in your work that you cannot make progress. For example, […]

How to Minimize Interruptions

The last few posts have been about minimizing interruptions. Interruptions are literally the single greatest productivity killer in your business or personal life! If interruptions are coming from an outsider, including clients, it is easy to set up rules to deal with this. But insiders (your employees and family) are a different story. You can’t […]

The Interruption Diet

In the last post, I talked about avoiding interruptions. Here’s a great exercise for making interruptions visible to you. Create an “Interruption Diet” like this: Interruption Time Start / Stop Importance Notes Example:Phone Call 8:45 am – 8:50 am Not! Sales call. Grrr. Create a whole sheet like this for each day of the week. […]

Success Is a Habit

Some people who follow me on social media think I am an unreasonable boss, over-controlling, and that I ask the impossible from my staff. Those who have read my books tend to have a very different perception. I think the main difference is that those who dig in and read a book are more likely […]

Some Things Won’t Get Done

Here’s a little reality check for you. In the end, the very lowest priority tasks will probably never get done.   I know that’s startling. The lowest priority tasks will never get done. And, to be honest, at some point you will die with work undone. You will. I don’t want to be morbid, but […]