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The RFS Blog

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Why Does Your Business Exist?

I have often told people: Your business should exist for a reason. All small businesses exist to serve the dreams and goals of the owners.That’s

Why Does Your Business Exist?

I have often told people: Your business should exist for a reason. All small businesses exist to serve the dreams and goals of the owners.That’s

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Changing Your Mental Channel

In the midst of the non-stop “virus” coverage, I have heard and read several comments about a daily phenomenon that

The Beauty of a Blank Slate

I have a filing system that allows me to basically restart the filing system each year. In my cloud drive,

Managing A Business Like a Person

I am not my business. No one person is my little business. My business consists of many people working together to accomplish individual goals, and together we accomplish great things. Many of these people don’t even work directly for my company!

Some Thoughts on Excellent Service

One of the greatest phrases I’ve ever heard on customer service came from Pacific Bell (Pac Bell) Telephone. For a few years they answered the phone with the line: “How may I provide you with excellent service today?”