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The RFS Blog

Pour a cup of coffee and dive in

Do Not Be Interrupt-Driven

This is an Absolutely Unbreakable Rule. In both your personal and professional life, you should avoid interruptions. This rule follows from another: Prioritize Everything!. I’m

Do Not Be Interrupt-Driven

This is an Absolutely Unbreakable Rule. In both your personal and professional life, you should avoid interruptions. This rule follows from another: Prioritize Everything!. I’m

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Some Thoughts on Excellent Service

One of the greatest phrases I’ve ever heard on customer service came from Pacific Bell (Pac Bell) Telephone. For a few years they answered the phone with the line: “How may I provide you with excellent service today?”