A
very strange thing happens to most of us
when we get busy: we convince ourselves that
there's a backlog of work, and that we can
"catch up."
But we can't. There's no
point in catching up.
We look at work like a series
of piles. And we convince ourselves that, if
we can just beat down this pile, then work
won't be so hectic. It's as if something will
change once we conquer the pile in front of
us.
But intellectually, we know
that's not the case. We know that our
business will be open next week. We'll keep
taking orders. Work will continue to flow
in. Our pile will grow -- and shrink -- and
grow.
Intellectually, we know the
work never stops.
In fact, your organization
probably has a business plan. (If not add
that to your pile.) And the business plan
probably projects that your business will
grow this year, and next, and the year
after. In fact, taken to it's logical
conclusion, your business will grow until it
takes over the world.
That's not a recipe for
catching up.
Obviously, the answer is not
to say "Let's stop growing." Growth is good.
You need that business plan because you want
some piece of your organization to look out
five years and plan for new business, new
technology, new challenges, new competitors,
and so forth. You need that.
But you also need to realize
that your work does not consist of a big
pile that you have to work through.
What happens when you get to
the bottom of the pile? Do you get a day
off? Do you close the doors for a week? No.
You turn to the next pile, which has grown
tall while you were conquering the first.
I
think we get this concept of "catching up"
from our formal schooling. In junior high,
high school, and college we divide work into
terms. Each term we get a load of
work. We can do it now or put it off. No
matter what our style, we plough our way
through until the work is done and the term
is over. Then we take a week off and start
over again.
At the end of every term, the
pile is gone. One way or another, the work
was either turned in or you settled for a
zero. Either way, you caught up. There was
literally no more work to be done.
Reset.
And now that you're all grown
up, wouldn't it be nice if you could go back
to that system? Well you can't. Fiscal
quarters, halves, and years never have nice
clean endings. Projects last months or years.
Large clients last "forever."
If You
Can't Catch Up, What Do You Do?
Let's assume you agree with
me that the work will never stop, and that
you don't really want it to. Work goes on
forever. That doesn't mean you have to be
overwhelmed and stressed out all the time.
Here are a few things you can
do.
First, change the way
you think about work. It sounds so simple,
but it's really amazing. Accept that the
work will never stop. Accept that you'll
always be busy. Internally, you need to know
and understand that there's always going to
be a flow of work onto and off of your desk.
Do you remember the subtitle
to the movie Dr. Strangelove? "How I
Learned to Stop Worrying and Love the Bomb."
Make your pile your "bomb." Learn it, know
it, love it.
Once you accept that work flows in and work flows out, you will
naturally begin thinking about the backlog problem differently. After all, you
can only do so much. Once you stop thinking that you'll catch up, your attitude
to working all the time will also change.
Second, take some time
to think about your job. Do you handle the
flow of work in the time expected? If so,
great. The next question is, are you doing
so in a reasonable amount of time? If not,
how can you change this? Don't think in
terms of one variable (work/don't work).
What
else affects your ability to get work done? Are you organized enough? Do you
have the right tools? Is this too much work flow for one person? Do you
personally have to do all these chores?
The process of stopping to
think about the work will naturally lead to
new ideas about how to handle the workflow.
If you sit quietly for fifteen minutes a
day, for one week, and think about this
issue, you will give yourself dozens of
ideas about how to make changes to make the
work flow more efficiently.
Third, set realistic
limits. You can't work 80 hours a week and
be a real human being with a life. If you
can contain your work to the very reasonable
limits of 40-50 hours a week, you'll have
time to be off work, enjoying the
life you've earned by working.
Once you accept that there
are limits, you will communicate these to
others: your boss, your staff, your
co-workers.
And if there really is more
workflow than you can handle in a reasonable
amount of time, then there needs to be a
permanent solution to that problem. Notice
that, up til now I haven't referred to this
as a problem. Learn to love the bomb.
Being busy and having a
backlog of work is not a problem. It just is
what it is. It becomes a problem when you
know the work flow exceeds the amount of
work that can reasonably be done under the
current arrangement. If you refuse to make
changes, then you have a problem.
If you pretend that the
workload will take care of itself, then you
have a problem. If you try to make yourself
or someone else work all the time to
overcome the backlog, then you have lots of
problems.
You're not in school any more.
This is your life.
Stop pretending that everything's going to be better, slow down,
and get back to "normal." Somehow, you've created this reality for yourself.
This is your current definition of normal. If you want to change, you need to
change your definition of normal and build a plan to make that happen.
Stop using phrases like "If I
can just get through this big project."
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"If you don't like where you are,
change it! You're not a tree."
-- Jim Rohn
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Beware: Many of the
solutions you'll come up with will be
rejected at first (by you). Why? Because
they require you to give up control, accept
that someone else can actually do this work,
or threaten your ego around the belief that
you ought to be able to do all this
work yourself.
That's why it really is
important to give this project fifteen
minutes a day for a week. The more you
revisit the issue, the more variables you'll
be able to consider. And you'll find that
you revisit some pretty obvious solutions
that you rejected at first.
Again, you created the
situation you're in. The first day you
worked through lunch, you started down a
path. Now you feel guilty leaving your desk.
You created this situation. Now, with
experience and information, you can create a
better situation. Get started today.
Reset.